Policies
How ordering works.
Quantities, timing, approval, pickup, payment, and returns. In plain language.
Quantities and minimums
What works depends on the decoration and the garment, so there isn’t one minimum for everything. Tell us how many you need in your request, from a single graduation sash to a whole team, and we’ll tell you what we can do.
Your design, approved first
Before anything is stitched or printed, we prepare your design (for embroidery, we digitize your logo) and send it to you to approve. We make it once you’ve said yes.
Timing and rush jobs
Timing depends on the job, the quantity and our schedule, and we confirm a ready date with your quote. Need it by a certain day? Put the date in your request or call us: when our schedule allows, we do our best to help with tight deadlines.
Pickup
Pick up your order at our shop, 3283 Fletcher Dr, Los Angeles, CA 90065 (Mon–Fri 10:00 AM – 5:00 PM, Sat 10:00 AM – 2:00 PM). When a job takes longer, we sometimes bring it to you in person as a courtesy. Ask us.
Payment
In the shop we accept credit cards, Apple Pay and Android Pay. School-store orders placed online are paid at checkout. For custom projects, we confirm the total and how to pay with your quote.
Returns and exchanges
Decorated items are made to order for you, and you approve the design and details first, so they can’t be returned once we’ve made them. If we haven’t started any work on your order, design or production, within 30 days, you can ask for a refund. If something isn’t right because of a mistake on our side, tell us as soon as you can and we’ll make it right. For school-store items, ask us about exchanging a shirt or hoodie for a different size before it’s worn or washed.
Questions
Call (323) 256-5799, email hello@losangelesworldembroidery.com, or stop by the shop. See also how we handle your information.